Nedenstående indlæg er skrevet af Birgitte Krab Jørgensen og produceret som en del af #KICDK – Kunden i Centrum. KICDK er et samarbejde mellem Dansk Erhverv, NBI, ITBranchen, Sitecore og en række af branchens stærkeste aktører inden for “strategisk kundecentricitet” med målet om at rykke konkurrencefordelene for danske virksomheders digitalisering og kundecentricitet. Mål din egen kundecentricitet […]
KICDK: Når digitalisering vender op og ned på markedet
Nedenstående indlæg er skrevet af Christine Kjær Jacobsen, og produceret som en del af #KICDK – Kunden i Centrum. KICDK er et samarbejde mellem Dansk Erhverv, NBI, ITBranchen, Sitecore og en række af branchens stærkeste aktører inden for “strategisk kundecentricitet” med målet om at rykke konkurrencefordelene for danske virksomheders digitalisering og kundecentricitet. Mål din egen kundecentricitet […]
Introducing more new employees: devs team edition
Ever since CTO Pau Larsen joined our team in January, our development team has been growing at a steady pace, representing the increased focus on developing the NBI business benchmarking platform and creating new features. In addition, the NBI developers are spending some of their time on some exciting external development projects. Now, It’s time […]
KICDK: Start med kunden hvis du vil vinde markedet
Nedenstående indlæg er skrevet af Sherin Almajid og produceret som en del af #KICDK – Kunden i Centrum. KICDK er et samarbejde mellem Dansk Erhverv, NBI, ITBranchen, Sitecore og en række af branchens stærkeste aktører inden for “strategisk kundecentricitet” med målet om at rykke konkurrencefordelene for danske virksomheders digitalisering og kundecentricitet. Mål din egen kundecentricitet på kundemålskiven […]
Get the most out of multiple respondents
As we’ve covered, understanding a company’s digital capabilities is a complex, cross-organizational task. Ideally speaking, it involves someone from every department: from top management, to marketing, to technical specialists, everyone has a stake in the process. To help teams get a clearer picture, we’ve launched the multiple respondents feature. If, like many companies, you’re not […]
New Feature: multiple respondents
Getting a clear picture is a team effort! Not sure where to focus your internal efforts in an omnichannel or digital transformation? Do you want to know where you are vulnerable, where you are strong, and whether your team is on the same page? To help teams get a clearer picture, we’ve launched the multiple […]
FAQ: How do I invite my team to use multiple respondents?
Get started with multiple respondents now You can use the multiple respondents feature as a new user or as an existing user. The multiple respondents feature allows a company administrator (the person who created the account) to invite team members on to the platform to complete the specific NBI benchmarking tool. The results then show […]
Introducing new faces and changes at NBI
Changes are happening at NBI. As of May 1, Louise Grau Nersting has joined the NBI team as Customer Happiness Officer, and Peter Faber has joined NBI and the KICDK program as external consultant and customer experience expert. In addition, Henrik, who has been a part of team NBI since the beginning, has decided to […]
FAQ: What is the NBI platform and what can it do for me?
One of the most frequently asked questions to our support is based on understanding why we’re always talking about the NBI platform – and why it’s important as a research partner or business user to understand. The NBI platform is at the core of everything here at NBI. The platform hosts the tools, the dashboard, […]
Nyheter: Omnichannel tool now available in Norwegian!
Hei Norge, Gode nyheter: Omnichannel Capability Assessment tool er nå tilgjengelig på norsk!* Didn’t understand that? Well, good thing you can now choose between a total of 4 languages when using the Omnichannel Capability Assessment tool. Just click on language in the top right corner and pick your preferred language. You can choose between Danish, English, […]